Service Excellence

Employees Recognized For Exceptional Service Excellence

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  October

  Polly Pyper

  Congrats to Polly Pyper for exceptional customer service.

  Congrats to Polly Pyper for exceptional customer service.

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  September

  Mark Goold

  Congrats to Mark Goold for exceptional customer service. He... read more >>

  Congrats to Mark Goold for exceptional customer service. He is the recipient of the September Service Excellence award.

  Quoted from a correspondent "I just wanted to take this moment to let you know what a great employee you have, Mark Goold, he’s helped me a few times on registering my Chenoa loans with you guys and he’s made the process so easy and he’s been so accommodating and helpful with all my questions. I wanted to acknowledge his tremendous support he’s provided to me and let you know what an asset you have at your company".

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  August

  Mercedes Salazar

  For her outstanding leadership, commitment, and... read more >>

  Mercedes Salazar - for her outstanding leadership, commitment, and dedication in managing the monumental task of selling nearly 1500 2nd mortgage Notes. This led to one of the biggest “wins” in our company history. In addition, she recently went dumpster diving to find some missing packages which were accidentally thrown away. Had she not done this, we would be missing a number of documents including a couple of 1st Notes and Deeds.

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  July

  Lexi Slater

  Who helped cover 1st mortgage Notes, putting in extra... read more >>

  Lexi Slater - who helped cover 1st mortgage Notes, putting in extra hours and keeping up on trailing docs. She is noted for her exceptional can-do attitude.

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  June

  Colette Ewell

  For the Service Excellence Award, as an example to the... read more >>

  For the month of June, we are recognizing Colette Ewell for the Service Excellence Award, as an example to the company of one who went above and beyond to ensure customer loyalty. Colette had a vacation planned, and a fellow employee set to cover for her during her much deserved time off. When the covering employee was unexpectedly hospitalized for that week, Colette managed to cover her responsibilities remotely between the time she had planned to spend with her family. She did this without complaint and without skipping a beat. Colette, thank you for your personal investment in the success of our company to ensure customer loyalty!

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  May

  Kayla Scott

  “Invaluable” “Professional” “Constant hard work”... read more >>

  Kayla Scott – For some of the comments made about her: “invaluable” “professional” “constant hard work” “incredible attitude”

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  April

  Chelsea Johnson

  Assists above and beyond her job description when... read more >>

  For some of the comments made about her: “assists above and beyond her job description when asked for help.” “Pleasant, professional”. Also a comment about how she helped someone out, for that person to find out later that she was no longer responsible for the thing asked of her, but that she had helped anyways.